Reservations Agent (Part Time) - The Abbey Resort on Geneva Lake - Fontana, WI
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.
As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake.
Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.
Every Guest, Every Employee, Every Time! We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family.
Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.
Hotel room discounts are available to employees and immediate family members at Benchmark properties.
We also offer on the job training, uniforms, recognition programs, free parking, and free employee meals through our Employee Galley.
For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.
If you are ready to come Be The Difference - apply now!
Job Description:
The Reservation Agents play an integral role in ensuring that each of our customers have exceptional reservation experience on the phone.
Reservation Agents are responsible for positive guest interactions while talking with guests in a friendly and efficient manner.
They must also be knowledgeable on working with guests on room packages, spa reservations, and dinner reservations.
At all times, reservation agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, on the phone.
The right person will be show customer service skills and should thoroughly enjoy creating excellent experiences for our customers.
The ideal candidate will also have a friendly, outgoing disposition and previous experience working in reservations.
BASIC FUNCTION:
The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
CORE COMPETENCIES:
Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent.
Pleasant speaking voicePrevious reservations and PBX experience.
Excellent written and verbal skills.
Excel and data entry experienceMust be able to type accurately (30 words per minute).
Essential Functions:
Responsible for taking reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets and room locations.
Interact with Group Rooms Coordinator on bookings.
Activate manual system in the event of system downtime.
Keep up to date with knowledge of phone system.
Handle all guests' special requests in a professional manner.
Post advance deposits and keep accurate records of deposits.
Complete all necessary projects by the assigned times.
Complete documents as directed and to specifications.
MARGINAL FUNCIONS:
Required to perform other tasks and duties as assigned.
Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
Will be cross-trained and assist as needed in PBX and the Front Desk.
Assist with mailings as needed.
ENVIRONMENT:
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights.
Comfortable ventilation with little circulation of air.
We are an Equal Opportunity EmployerM/F/D/VSalary:
$8.
44 - $13.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to Be The Difference by creating memorable experiences in the lives of all we serve.
As part of the Benchmark global hospitality and Abbey Resort family you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all service resort situated on the beautiful shores of Geneva Lake.
Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations.
Every Guest, Every Employee, Every Time! We offer an array of great benefits for all Abbey employees including on property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family.
Benchmark also offers all team members discounts on travel, electronics, appliances, cell phones and service, rental cars, dining, movies, sporting events, theme parks and more.
Hotel room discounts are available to employees and immediate family members at Benchmark properties.
We also offer on the job training, uniforms, recognition programs, free parking, and free employee meals through our Employee Galley.
For our full-time employees, we offer competitive and comprehensive medical, dental, life, disability, retirement and 401K benefits.
If you are ready to come Be The Difference - apply now!
Job Description:
The Reservation Agents play an integral role in ensuring that each of our customers have exceptional reservation experience on the phone.
Reservation Agents are responsible for positive guest interactions while talking with guests in a friendly and efficient manner.
They must also be knowledgeable on working with guests on room packages, spa reservations, and dinner reservations.
At all times, reservation agents are expected to be attentive to our Guests' needs, making them feel welcomed, comfortable, on the phone.
The right person will be show customer service skills and should thoroughly enjoy creating excellent experiences for our customers.
The ideal candidate will also have a friendly, outgoing disposition and previous experience working in reservations.
BASIC FUNCTION:
The Reservation Agent will handle all incoming reservation calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.
CORE COMPETENCIES:
Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations
Qualifications:
EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent.
Pleasant speaking voicePrevious reservations and PBX experience.
Excellent written and verbal skills.
Excel and data entry experienceMust be able to type accurately (30 words per minute).
Essential Functions:
Responsible for taking reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets and room locations.
Interact with Group Rooms Coordinator on bookings.
Activate manual system in the event of system downtime.
Keep up to date with knowledge of phone system.
Handle all guests' special requests in a professional manner.
Post advance deposits and keep accurate records of deposits.
Complete all necessary projects by the assigned times.
Complete documents as directed and to specifications.
MARGINAL FUNCIONS:
Required to perform other tasks and duties as assigned.
Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
Will be cross-trained and assist as needed in PBX and the Front Desk.
Assist with mailings as needed.
ENVIRONMENT:
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights.
Comfortable ventilation with little circulation of air.
We are an Equal Opportunity EmployerM/F/D/VSalary:
$8.
44 - $13.
60.
Estimated Salary: $20 to $28 per hour based on qualifications.
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